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<h1 class="page-title">Frequently Asked Questions</h1>
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<h3>General Questions</h3>
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<h5>How can I know if the products available on worx.sa are genuine?</h5>
<p>We are authorized from manufacturer to sell every item available on the website and we deal only with main manufacturer directly or authorized suppliers.</p>
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<h5>Where do I find my device unique number?</h5>
<p>We define a unique number for each device we install/serve. The number is printed or written by hand on sticker in front of the copier that has Hoshan/Worx logo.</p>
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<h5>Where do I find the copier model?</h5>
<p>In front of your copier search for a number looks like (Bizhub C360i, C266, MXM-265V).</p>
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<h5>How can I know the toner number for my copier/printer?</h5>
<p>You can use the tool available on the <a href="https://stg-ruh.worx.sa/">homepage </a>the “Toner Finder” by inserting your copier/printer model/unique number.</p>
<p>Or</p>
<p>If you purchased the copier from worx.sa earlier, you can sign into <a href="https://stg-ruh.worx.sa/device/index/list/">My Devices</a> page and select your copier/printer from the list and click on order consumables.</p>
<p>Or</p>
<p>You can insert your copier/printer model in the search bar on any page to see all the products/items related to this copier/printer.</p>
<p>Or</p>
<p>You can click on <a href="https://stg-ruh.worx.sa/toners.html">Toner page</a> and use the filter on the side of this page to select your printer/copier model to see all the results related to the selected model.</p>
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<h5>How can I know the best copier/printer for me?</h5>
<p>First you must know:</p>
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<li>If your printouts will be all black or you need color as well</li>
<li>Number of users</li>
<li>Monthly print volume</li>
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<p>Then:</p>
<p>Use the chat tool to talk to our customer care to guide you with the best copier/printer that suits your needs.</p>
<p>Or</p>
<p>You can send us your message from <a href="https://stg-ruh.worx.sa/contact/">Contact us</a> Page so our sales consultancy team will contact you to answer your questions and/or assign a meeting with you.</p>
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<h3>Service</h3>
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<h5>How can I request maintenance to my copier/printer?</h5>
<p>If you purchased the copier/printer from worx.sa earlier then you can go to <a href="https://stg-ruh.worx.sa/device/index/list/">My Devices</a> page and select for your copier/printer and click on request a service.</p>
<p>Or</p>
<p>Get your unique number or brand and model then:</p>
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<li>Chat with us using the chat tool to submit a request for you, or</li>
<li>Sign in and visit <a href="https://stg-ruh.worx.sa/services/calls/list/">My Maintenace Requests</a> page and create a new request, or</li>
<li>Fill and submit a new request from <a href="https://stg-ruh.worx.sa/services/calls/create/">Maintenance Request</a> page.</li>
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<h5>Can I request maintenance even if I didn’t buy the copier/printer from you? How?</h5>
<p>We are an authorized service provider to selected brands in Saudi which are available in <a href="https://stg-ruh.worx.sa/services/calls/create/">Maintenance Request</a> page in which you can see all the products that we cover and place a maintenance request from the same page.</p>
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<h5>How can I track a maintenance request?</h5>
<p>If you raised your maintenance request from worx.sa, then you can go to <a href="https://stg-ruh.worx.sa/services/calls/list/">My Maintenace Requests</a> page and get the update on the status of your request.</p>
<p>Or</p>
<p>You can chat with us using the chat tool and our customer care team will update you with the status.</p>
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<h5>How can I pay for maintenance quotation?</h5>
<p>When a quotation for maintenance is ready you should receive an email from us with a link to pay online.</p>
<p>Or</p>
<p>You can transfer the value of the quotation to:</p>
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<p>Bank: SABB</p>
<p>Beneficiary Name: Office Products Co. LTD</p>
<p>IBAN: SA04-4500-0000-8960-4184-5001</p>
then share the transfer document to <a href="mailto:sales@worx.sa">sales@worx.sa</a> with the request number and we will take care from there. You can always track the status from <a href="https://stg-ruh.worx.sa/services/calls/list/">My Maintenace Requests</a>&nbsp;page and if the status of the request is changed from “Waiting for Payment” to “Processing” it means that we received your payment.</li>
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<h3>Orders</h3>
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<h5>What is required to confirm the order?</h5>
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<li>1. Sign in or register.</li>
<li>Payment through (Mada, Visa, Mastercard, ‏Apple Pay, STC Pay).</li>
<li>Clear and correct shipping and billing address.</li>
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<h5>What are the available payment methods?</h5>
<p>Mada</p>
<p>Credit cards (Visa, Mastercard)</p>
<p>Cash on delivery (for consumables only)</p>
<p>Apple Pay</p>
<p>STC Pay</p>
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<h5>Can I cancel my order online?</h5>
<p>Yes, by sending us a request on <a href="https://stg-ruh.worx.sa/contact/">Contact Us</a> Page and we will process it if your cancel request meets our <a href="https://stg-ruh.worx.sa/return-and-exchange-policy">return &amp; exchange policy</a>.</p>
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<h5>How can I track my order?</h5>
<p>Sign into <a href="https://stg-ruh.worx.sa/sales/order/history/">My Orders</a> page and you can track and see the statuses of all orders.</p>
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<h5>How can I refund after the cancelation of my order?</h5>
<p>A refund is not an automated process, and it will take us to validate then approve your cancellation request then to process it manually and it may take up to 45 days to refund order or part of order value based on card used and your bank policy.</p>
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<h5>What should I do if I received a wrong product?</h5>
<p>We are sorry, please do not open the box and share your complaint immediately on the <a href="https://stg-ruh.worx.sa/contact/">Contact Us</a> page and we will solve it as soon as possible.</p>
<p>Or</p>
<p>Talk to us using the chat tool and our customer care team will work to solve your issue.</p>
<p>&nbsp;</p>
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<h3>My Account</h3>
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<h5>Should I sign in/register to order products or service from worx.sa?</h5>
<p>Yes, to complete the order/request.</p>
<p>You can sign in/register from <a href="https://stg-ruh.worx.sa/customer/account/login/">Sign in</a> page or using the one-time-password method to sign in by the registered mobile number.</p>
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<h5>How can I reset my password?</h5>
<p>Click on <a href="https://stg-ruh.worx.sa/customer/account/forgotpassword/">Forgot Password</a> page to reset your password.</p>
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<h5>Can I change my information after registration?</h5>
<p>Yes, by signing into <a href="https://stg-ruh.worx.sa/customer/account/edit/">My Information</a> page.</p>
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<h3>Delivery</h3>
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<h5>Who delivers my order?</h5>
<p>We have a full team with all capabilities to deliver all products available on worx.sa in addition to partnerships with international logistics companies.</p>
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<h5>How long does it take to receive an order?</h5>
<p>In general, we commit to deliver the order maximum by the next working day of the order date if it is processed.</p>
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<h5>Can I combine many orders together?</h5>
<p>No, every order has its own number and tracking number. There is a chance of receiving many shipments for one order due to the products’ size, but it will all be in one tracking number.</p>
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<h5>Can I edit the delivery address after I complete my order?</h5>
<p>Not from the orders page.</p>
<p>Chat with our customer care using the chat tool or send us your request on <a href="https://stg-ruh.worx.sa/contact/">Contact Us</a> page.</p>
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<h5>What is required to prepare the site before delivery?</h5>
<p>You can read the site preparations in your order confirmation email. “To ensure there will be no delay in delivery and installation, below are required:</p>
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<li>Access permission to our technical and delivery team.</li>
<li>Enough space where the machine will be installed.</li>
<li>Near electrical socket.</li>
<li>Near network socket.</li>
<li>Access to the main user computer.”</li>
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