<div data-content-type="html" data-appearance="default" data-element="main">&lt;section class="cms-page-wrapper"&gt;
&lt;div class="container"&gt;
&lt;div class="page-title-wrapper"&gt;
&lt;h1 class="page-title"&gt;&lt;strong&gt;Return and Exchange Policy&lt;/strong&gt;&lt;/h1&gt;
&lt;/div&gt;
&lt;div class="cms-content-wrap"&gt;
&lt;p&gt;- To request a return/exchange, please read this page carefully then get your order number and:&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Send us a message on &lt;a href="#"&gt;contact us&lt;/a&gt; page, or&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Chat with us using the chat application on the website or&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Send us an email on &lt;a href="mailto:care@officetech.com.sa"&gt;care@officetech.com.sa&lt;/a&gt;&amp;nbsp;with order number and your concerns.&lt;/p&gt;
&lt;p&gt;- Return/exchange requests will be approved only if below conditions are met:&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Item(s) still in original packing as received and&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Within 7 days from received date&lt;/p&gt;
&lt;p&gt;- Products and services in promotion are subject to exchange only not to return in case conditions in previous point are met.&lt;/p&gt;
&lt;p&gt;- A refund request for full/part of order value will be generated from our side after the approval of your return request.&lt;/p&gt;
&lt;p&gt;- Refund may take up to 45 days based on payment method and bank used.&lt;/p&gt;
&lt;/div&gt;
&lt;div class="page-title-wrapper"&gt;
&lt;h4 class="page-title"&gt;&lt;strong&gt;For Received Orders&lt;/strong&gt;&lt;/h4&gt;
&lt;/div&gt;
&lt;div class="cms-content-wrap"&gt;
&lt;p&gt;- Order or part of order can be returned/exchanged without applying/deducting any charges only if:&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Item received is not the item ordered,&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Item’s specifications received are not matching specification/description of item displayed on website or&lt;/p&gt;
&lt;p&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; - Packaging of item received is damaged.&lt;/p&gt;
&lt;p&gt;- Shipping charges and additional collecting fees will be deducted from order value if you want to return/exchange item(s) for cases other than mentioned in point A above.&lt;/p&gt;
&lt;p&gt;- We will inform you regarding orders or part of value (for some orders) which will be saved in your account as credit so you can use it for new orders.&lt;/p&gt;
&lt;/div&gt;
&lt;div class="page-title-wrapper"&gt;
&lt;h4 class="page-title"&gt;&lt;strong&gt;For Requested Services&lt;/strong&gt;&lt;/h4&gt;
&lt;/div&gt;
&lt;div class="cms-content-wrap"&gt;
&lt;p&gt;- Requests can be accepted to process a refund without applying/deducting any charges only if:&lt;/p&gt;
&lt;p&gt;- Machine/device is still in your site and no visit within the agreed time from technician is made after your request.&lt;/p&gt;
&lt;p&gt;- If the machine/device is collected from your site to be fixed in one of our service centers and you decided for any reason to cancel your request within 4 hours from collection, then collecting and returning charges will be deducted/applied on your service request.&lt;/p&gt;
&lt;p&gt;- Any amount submitted while the status of the request currently is “Processing” or “Completed” is not refundable.&lt;/p&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/section&gt;</div>