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<h1 class="page-title">Maintenance Plans Policy</h1>
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<h4>Introduction</h4>
<p>This is a service for us to supply you with the needed parts and manpower to maintain your devices for agreed period. Terms and conditions for this service are customized and will be clear in the service level agreement that we will sign together.</p>
<p>Plan types vary by covering the spare parts, consumables and toners, manpower and/or all for selected period and/or number of usages. Service plans are designed to cover selected device types, brands and models which we are authorized to service in Saudi.</p>
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<h4>Request Flow</h4>
<p>After we receive your request from the <u>service plans page</u>, we immediately assign it to our technical team to contact you and visit your site to inspect the device(s) condition and status (without any charges).</p>
<p>We might reject the request due to your location, device(s) condition, device(s) brand/model, and/or for any other reason.</p>
<p>If we approve the request, your account manager will contact you to know your requirements and to consult you with the best plan.</p>
<p>Then a technical and financial proposal will be shared with you along with the service level agreement for your approval and signature.</p>
<p>You can always track your request status from <u>My Dashboard</u> under "Maintenance Contracts” and view quotation and agreement. You can also submit the payment for the quoted plan online from the link you received from worx.sa with the subject "Quotation # XXXX - worx.sa"</p>
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<h4>Types and Coverage</h4>
<h5>Definitions:</h5>
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<li>Service charges: fees for manpower, time and service type provided.</li>
<li>Spare Parts: value of new spare parts needed excluding consumables and toners.</li>
<li>Consumable Parts: value of parts which are consumed and defined from manufacture to be replaced after usage (quantity or time). Example no limit to consumable parts; printer developer, printer imaging unit, printer drum.</li>
<li>Toners: container inside it liquid or powder used to print on paper. Here the coverage of toners means to replace the consumed/empty toners not the damaged.</li>
<li>Technician: the engineer who performs the maintenance.</li>
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<p>Spare parts and consumable parts will be considered as defined by the manufacturer.</p>
<p>Types of plans:</p>
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<li>Extend Warranty: plan to cover the service charges and spare parts for the agreement period. Coverage will start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>of consumable parts for selected period. Coverage will start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>ntity of consumable parts and toners for selected period. Coverage will start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>elected quantity of A4 printouts in color and black. Coverage will start from the date mentioned in the signed agreement and ends when the quantity of printouts is consumed or at the end date mentioned in the signed agreement (which comes first) and will be charged in advance.</li>
<li>e agreed period on the agreed working days &amp; hours. This Plan covers all service charges, start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>Standby Service Plan: This plan covers replacing down device with another one until issue is fixed. Availability of the standby device will start and end at the dates as mentioned in the signed agreement and will be charged in advance while the terms of such service vary, according to the agreement, but may include one or the combination of the following conditions:</li>
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<li>A standby device of similar capability will be shipped when required,</li>
<li>A standby machine of similar capability will be kept as standby in the agreed location, to be installed and used when the need arises,</li>
<li>A hot stand by device of exact specifications fully configured to be swapped immediately, whenever a breakdown occurs.</li>
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