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<h1 class="page-title">Temrs and Policies</h1>
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<h3>Payment Policy</h3>
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<li>1. We provide secure and multiple method of payments: VISA, MasterCard, Mada, cash on delivery for completing online orders.</li>
<li>2. Payment methods may change from product/service, value of order or location of delivery.</li>
<li>3. Online Payments through Mada, Visa and MasterCard will be available only from cards issued by Saudi Banks.</li>
<li>4. Cash on Delivery will be available only for consumables orders and with location and quantity limitations and it might include additional fees.</li>
<li>5. Recurring Payments (available on selected items) is a service provided from selected Saudi banks/companies and have their own terms and conditions and you must read it carefully and communicate with your bank for more details and/or requests.</li>
<li>6. Payment transactions will be in Saudi Riyals.</li>
<li>7. Card details provided by you will be truthful, valid and accurate and you shall use the card only owned by you.</li>
<li>8. For online payment transactions, confirmation on the screen will be received once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the card supplier for any reason, check your card supplier.</li>
<li>9. Order will be automatically canceled from our side in case we didn’t receive from payment gateway any acceptance or rejection of the transaction within 15 minutes.</li>
<li>10. Payment details entered in the website payment gateway are encrypted and all communications between us and the service providers are encrypted as well.</li>
<li>11. We do not store any credit card details on the website. You should protect your passwords, personal data and debit/credit card details and do not share this information.</li>
<li>12. We will not share any of your transactions’ details with any entity unless it is required to complete the order or officially for fraud verifications or by law, regulation or court order.</li>
<li>13. We and the services providers from our side are not responsible for any credit card fraud. The liability of using card fraudulently will be on you and you only shall be responsibility to prove the opposite.</li>
<li>14. You will be informed if we are not able to supply full or part of the order and a refund will be processed for full or part of the order.</li>
<li>15. You are accepting all the above terms by using the online payments provided by this website while if you do not accept these terms, do not use this facility.</li>
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<h3>privacy policy</h3>
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<h4>Overview</h4>
<p>Please read our privacy policy carefully to understand how we collect, use, protect or handle your information in accordance with our website.</p>
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<h4>What personal information do we collect when you visit our website?</h4>
<p>You can visit and surf our website anonymously. While when you need to place an order or register you will be asked to enter your Name, Business Email address, Shipping address, Mobile number, CR number and/or other details to help us serve you.</p>
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<h4>When do we collect information?</h4>
<p>We collect information from you when you register on our website, place an order, subscribe to a newsletter, respond to a survey, and fill out a form or enter information on our site.</p>
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<h4>Is the information changeable?</h4>
<p>You can change your personal information by logging in to your account and change the personal information anytime in addition to that you can also unsubscribe from newsletter emails by following the steps in the bottom of any newsletter email.</p>
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<h4>How do we use your information?</h4>
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<li>To process your order properly.</li>
<li>To contact you regarding your order.</li>
<li>To share a contest, promotion, survey or any other announcement.</li>
<li>To personalize your experience and to allow us to recommend products in which you are most interested.</li>
<li>To guarantee better service in responding to your requests and take feedback after supplying products/services.</li>
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<h4>How do we protect your information?</h4>
<p>We use a secured network, and we allow access to your information by limited people who are required to keep your information confidential. We do not store payment information and such transactions are processed by payment gateway provider and all communication between us and them is encrypted.</p>
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<h4>Do we use cookies?</h4>
<p>Yes, (if you allow) to enable us to recognize your browser and capture/remember certain information. We may also use trusted third-party services that track this information on our behalf. This is done so we can offer better experience/journey and tools to you on your next visits.</p>
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<h4>We use cookies to:</h4>
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<li>Remember and process the items in the shopping cart.</li>
<li>Recognize you for future visits.</li>
<li>Track any advertisement.</li>
<li>Help us compile analytical data about website traffic and interactions.</li>
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<p>You can change the cookies settings from your internet browser to be warned each time a cookie is sent or disable all cookies. If you disable cookies, some features will be disabled and some of our services will not function properly, but you can still surf and place orders.</p>
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<h4>Third Party Disclosure</h4>
<p>We do not sell, trade, or transfer your personal information to outside parties other than those parties who assist us in operating this website and there are agreements with these parties to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety.</p>
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<h4>Third party links</h4>
<p>We are not responsible for the content and activities of third-party links that might be available on our website as these third-party links have their own privacy policies on their websites.</p>
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<h4>How does our site handle do-not-track signals?</h4>
<p>We respect do-not-track signals, plant cookies, or use advertising when a do-not-track browser mechanism is in place, and we do not allow third party behavioral tracking.</p>
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<h3>Return &amp; Exchange Policy</h3>
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<h4>Return &amp; Exchange</h4>
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<li>To Request A Return/Exchange, Please Read This Page Carefully Then Get Your Order Number And:</li>
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<li>Send us a message on contact us page,</li>
<li>Chat With Us Using The Chat Application On The Website Or</li>
<li>Send us an email on support@worx.sa with order number and your concerns.</li>
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<li>TReturn/exchange requests will be approved only if below conditions are met:</li>
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<li>Item(s) still in original packing as received and</li>
<li>Within 2 days from received date</li>
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<li>To share a contest, promotion, survey or any other announcement.</li>
<li>Products and services in promotion are subject to exchange only not to return in case conditions in previous point are met.</li>
<li>A refund request for full/part of order value will be generated from our side after the approval of your return request.</li>
<li>Refund may take up to 45 days based on payment method and bank used.</li>
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<h4>For Received Orders</h4>
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<li>A. Order or part of order can be returned/exchanged without applying/deducting any charges only if:
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<li>Item received is not the item ordered,</li>
<li>Item’s specifications received are not matching specification/description of item displayed on website or</li>
<li>Packaging of item received is damaged.</li>
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<li>B. Shipping charges and additional collecting fees will be deducted from order value if you want to return/exchange item(s) for cases other than mentioned in point A above.</li>
<li>C. We will inform you regarding orders or part of value (for some orders) which will be saved in your account as credit so you can use it for new orders.</li>
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<h4>For Requested Services</h4>
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<li>A. Requests can be accepted to process a refund without applying/deducting any charges only if:
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<li>Machine/device is still in your site and no visit from technician is made after your request.</li>
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<li>B. If the machine/device is collected from your site to be fixed in one of our service centers and you decided for any reason to cancel your request within 4 hours from collection, then collecting and returning charges will be deducted/applied on your service request.</li>
<li>C. Any amount submitted while the status of the request currently is “Processing” or “Completed” is not refundable.</li>
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<h4>For Rental Plans</h4>
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<li>A. Requests can be accepted to process a refund with deducting/applying management charges only if all below are met:
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<li>Within 24 hours from order payment date.</li>
<li>Machine/device is not received.</li>
<li>Status of the subscription is “Not Active”.</li>
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<h3>Managed Services Policy</h3>
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<li>We Provide Secure And Multiple Method Of Payments: VISA, MasterCard, SADAD, Cash On Delivery, Collect And Pay In Store And As Installments.</li>
<li><strong>Payment methods may change from the product/service selected as described below:</strong>
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<li>1. Online Payments through online payment gateway provider: SADAD, Visa and MasterCard only from cards issued by Saudi Banks.</li>
<li>2. Collect and Pay in-store: only applicable for products click and collect pay in-store orders. For more information go to In Store payment policy.</li>
<li>3. Cash on Delivery: only for consumables orders (with additional fees X SR) and visit charges for service requests.</li>
<li>4. Collect and Pay: only for consumables orders.</li>
<li>5. Installments: for products and services excluding the accessories and the consumables orders.</li>
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<li>Payment transactions will be in Saudi Riyals.</li>
<li>Card details provided by you will be truthful, valid and accurate and you shall use the card only owned by you.</li>
<li>For online payment transactions, a confirmation on the screen will be received once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card supplier for any reason, check your credit card supplier.</li>
<li>Payment details entered in the website payment gateway are encrypted and all communications between us and the service providers are encrypted as well.</li>
<li>We do not store any credit card details on the website. You should protect your passwords, personal data and debit/credit card details and do not share this information.</li>
<li>We will not share any of your transactions’ details with any entity unless it is required to complete the order or officially for fraud verifications or by law, regulation or court order.</li>
<li>We and the services providers from our side are not responsible for any credit card fraud. The liability of using card fraudulently will be on you and you only shall be responsibility to prove the opposite.</li>
<li>You will be informed if we are not able to supply full or part of the order and where a refund will be processed for full or part of the order through the same payment method used.</li>
<li>You are accepting all above terms by using the online payments provided by this website while If you do not accept these terms, do not use this facility.</li>
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<h3>Service Plan Policy</h3>
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<h4>Introduction</h4>
<p>This is a service for us to supply you with the needed parts and manpower to maintain your devices for agreed period. Terms and conditions for this service are customized and will be clear in the service level agreement that we will sign together.</p>
<p>Plan types vary by covering the spare parts, consumables and toners, manpower and/or all for selected period and/or number of usages. Service plans are designed to cover selected device types, brands and models which we are authorized to service in Saudi.</p>
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<h4>Request Flow</h4>
<p>After we receive your request from the <u>service plans page</u>, we immediately assign it to our technical team to contact you and visit your site to inspect the device(s) condition and status (without any charges).</p>
<p>We might reject the request due to your location, device(s) condition, device(s) brand/model, and/or for any other reason.</p>
<p>If we approve the request, your account manager will contact you to know your requirements and to consult you with the best plan.</p>
<p>Then a technical and financial proposal will be shared with you along with the service level agreement for your approval and signature.</p>
<p>You can always track your request status from <u>My Dashboard</u> under "Maintenance Contracts” and view quotation and agreement. You can also submit the payment for the quoted plan online from the link you received from worx.sa with the subject "Quotation # XXXX - worx.sa"</p>
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<h4>Types and Coverage</h4>
<h5>Definitions:</h5>
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<li>Service charges: fees for manpower, time and service type provided.</li>
<li>Spare Parts: value of new spare parts needed excluding consumables and toners.</li>
<li>Consumable Parts: value of parts which are consumed and defined from manufacture to be replaced after usage (quantity or time). Example no limit to consumable parts; printer developer, printer imaging unit, printer drum.</li>
<li>Toners: container inside it liquid or powder used to print on paper. Here the coverage of toners means to replace the consumed/empty toners not the damaged.</li>
<li>Technician: the engineer who performs the maintenance.</li>
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<p>Spare parts and consumable parts will be considered as defined by the manufacturer.</p>
<p>Types of plans:</p>
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<li>Extend Warranty: plan to cover the service charges and spare parts for the agreement period. Coverage will start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>of consumable parts for selected period. Coverage will start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>ntity of consumable parts and toners for selected period. Coverage will start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>elected quantity of A4 printouts in color and black. Coverage will start from the date mentioned in the signed agreement and ends when the quantity of printouts is consumed or at the end date mentioned in the signed agreement (which comes first) and will be charged in advance.</li>
<li>e agreed period on the agreed working days &amp; hours. This Plan covers all service charges, start and end at the dates as mentioned in the signed agreement and will be charged in advance.</li>
<li>Standby Service Plan: This plan covers replacing down device with another one until issue is fixed. Availability of the standby device will start and end at the dates as mentioned in the signed agreement and will be charged in advance while the terms of such service vary, according to the agreement, but may include one or the combination of the following conditions:</li>
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<li>A standby device of similar capability will be shipped when required,</li>
<li>A standby machine of similar capability will be kept as standby in the agreed location, to be installed and used when the need arises,</li>
<li>A hot stand by device of exact specifications fully configured to be swapped immediately, whenever a breakdown occurs.</li>
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