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<h1 class="page-title">Return And Exchange Policy</h1>
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<li>To request a return/exchange, please read this page carefully then get your order number and:
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<li>Send us a message on contact us page,</li>
<li>Chat With Us Using The Chat Application On The Website Or</li>
<li>Send us an email on support@worx.sa with order number and your concerns.</li>
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</li>
<li>Return/exchange requests will be approved only if below conditions are met:
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<li>Item(s) still in original packing as received and</li>
<li>Within 2 days from received date</li>
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</li>
<li>Products and services in promotion are subject to exchange only not to return in case conditions in previous point are met.</li>
<li>A refund request for full/part of order value will be generated from our side after the approval of your return request.</li>
<li>Refund may take up to 45 days based on payment method and bank used.</li>
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<h1 class="page-title">For Received Orders</h1>
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<li>A. Order or part of order can be returned/exchanged without applying/deducting any charges only if:
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<li>Item received is not the item ordered,</li>
<li>Item’s specifications received are not matching specification/description of item displayed on website or</li>
<li>Packaging of item received is damaged.</li>
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</li>
<li>B. Shipping charges and additional collecting fees will be deducted from order value if you want to return/exchange item(s) for cases other than mentioned in point A above.</li>
<li>C. We will inform you regarding orders or part of value (for some orders) which will be saved in your account as credit so you can use it for new orders.</li>
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<h1 class="page-title">For Requested Services</h1>
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<li>A. Requests can be accepted to process a refund without applying/deducting any charges only if:
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<li>Machine/device is still in your site and no visit from technician is made after your request.</li>
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<li>B. If the machine/device is collected from your site to be fixed in one of our service centers and you decided for any reason to cancel your request within 4 hours from collection, then collecting and returning charges will be deducted/applied on your service request.</li>
<li>C. Any amount submitted while the status of the request currently is “Processing” or “Completed” is not refundable.</li>
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<h1 class="page-title">For Rental Plans</h1>
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<li>A. Requests can be accepted to process a refund with deducting/applying management charges only if all below are met:
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<li>Within 24 hours from order payment date.</li>
<li>Machine/device is not received.</li>
<li>Status of the subscription is “Not Active”.</li>
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