<section class="cms-page-wrapper">
   <div class="container">
      <div class="page-title-wrapper">
         <h1 class="page-title">One Rate Printing</h1>
      </div>
      <div class="cms-content-wrap">
         <h4>Service Availability</h4>
         <p>In General, Service Is Available Five Working Days Based On 8.5 Hours. Unless Additional Service Terms Have Been Previously Negotiated As Part Of The Service Agreement.</p>
      </div>
      <div class="cms-content-wrap">
         <h4>Response Time</h4>
         <p>The Expected Response Time Is 4 Working Hours And Might Extend Due To Device Location And Availability Hours. This Time Is Measured Starting From Maintenance Request Time Until The Service Starts On The Dedicated Problem. The Related Countermeasure Action Can Also Be A Remote Service Activity.</p>
      </div>
      <div class="cms-content-wrap">
         <h4>Service Charges</h4>
         <p>Service Charges Do Not Include Spare Parts, Consumable Parts Nor Toners Value. Charges Are Defined As Per Type Of Service And Time Needed To Perform The Service In Addition To Device Type, Brand And Model.<br>
            Additional Charges May Be Applied Due And Not Limited To Device(S) Location And Site Readiness.
         </p>
      </div>
      <div class="cms-content-wrap">
         <h4>Checkup Visits</h4>
         <p>We Might Perform Visits To See The Device(S) Condition And To Collect Data From Device(S) Panel Without Any Previous Notice. You Will Not Be Charged For Checkup Visits Unless A Request Is Raised From Your Side And The Visitor Technician Can Perform Service Immediately. We Are Not Restricted To Perform A Number Of Checkup Visits Unless There Is An Agreement Between You And Us Defining The Quantity And The Frequency Of These Checkup Visits For The Agreement Period.</p>
      </div>
      <div class="cms-content-wrap">
         <h4>Downtime</h4>
         <p>Maximum Downtime Is 16 Hours, “Downtime” Refers To The Time That A System Has Been Without Its Standard Output Functions. Downtime Ends When The System Is Working Again With Its Standard Output Functions, After Any Type Of Service Action Has Been Performed. Downtime Is Measured In The Time Span Of The Selected Service Availability.<br><br>
            Lost Times Caused By Difficulties Accessing The System Physically Or Remotely Because Of The Location Environment Are Not Calculated As Downtime.<br><br>
            In Cases Where The Installed Device Is Beyond Reasonable Distance From The Service Center, Then The Separate Charges Will Be Applicable.<br><br>
            Defined Preventive Maintenance Is Not Considered For Downtime, Same As Breakdowns Caused By Mishandling, Carelessness, Vandalism, And Force Majeure.<br><br>
            Downtime Refers To Ongoing Service Issues And Not To The Refill Status Of The System.
         </p>
      </div>
      <div class="cms-content-wrap">
         <h4>Service And Support Operations</h4>
         <p>All The Support Engineers Assigned Certified And Will Be Able To Handle Level 1 And 2 Troubleshooting And Issue Resolution.<br><br>
            We Are Equipped With A Strong Service Management System Which Provides Complete Visibility Of All Our Machines In The Field In Terms Of Agreement Management, Maintenance Requests Management, Inventory Management And Performance Management.
         </p>
      </div>
      <div class="cms-content-wrap">
         <h4>On-Site Service: Repair Workflow</h4>
         <p>After Receiving The Request, The Desk Operator Tries To Solve The Issue Directly. This Can Also Include A Second Phone Call Or Access Via Remote Diagnostics By A Back-Office Technician.<br><br>
            If This Is Not Successful, An On-Site Visit Is Scheduled By The Dispatcher. A Service Engineer Will Check The Device Within The Agreed Timeframe. In Some Cases, Issues Escalated To The Manufacturer If Our Service Engineer And Product Specialist Were Not Able To Diagnose It.<br><br>
            We Might Reject The Request Due To Device(S) Purchasing Source, Device(S) Location, Device(S) Condition, Device(S) Brand/Model, And/Or For Any Other Reason Like Not Limited To Issues Caused By Mishandling, Carelessness, Vandalism, And Force Majeure.<br><br>
            If We Approved The Request Based On The Inspection - A Quotation Will Be Shared To Perform The Service And After Your Approval And We Receive The Payment (If Applicable) - Then Service Will Be Applied.<br><br>
            You Can Always Track Your Request Status From My Dashboard Under " Maintenance Requests” And View Quotation And Report. You Can Also Submit The Payment For The Quoted Value Online From The Link You Received From Worx.Sa With The Subject “Quotation # XXXX - Worx.Sa”
         </p>
      </div>
      <div class="cms-content-wrap">
         <h4>Qualified Support</h4>
         <p>All Support Staff Are Fully Qualified In Supporting The Range Of Printers And Multi-Function Devices. There Are Several Levels Of Training And Qualifications Provided By The Manufacturers.<br><br>
            The Support Qualifications Are Graded As “Associate Professional”, “Expert “And “Master Certification”. Instructor-Led Training Courses Are Made Available To The Technical Team, As A Part Of Their Continuous Skill And Personnel Development.<br><br>
            IT Networking, Color Knowledge And Solutions Skills Are All Part Of The Online Training Resources That Are Offered.
         </p>
      </div>
      <div class="cms-content-wrap">
         <h4>Standby Service</h4>
         <p>With A View To Ensuring Service Continuity, We Assure To Replace A Device Of Similar Capabilities, In The Unforeseen Case Where The Device Is Non-Serviceable For More Than 24 Working Hours.<br><br>
            The Terms Of Such A Service Vary, According To The Agreement, But May Include One Or The Combination Of The Following Conditions:<br>
            A Standby Device Of Similar Capability Will Be Shipped When Required,<br>
            A Standby Machine Of Similar Capability Will Be Kept As Standby In The Agreed Location, To Be Installed And Used When The Need Arises,<br>
            A Hot Stand By Device Of Exact Specifications Fully Configured To Be Swapped Immediately, Whenever A Breakdown Occurs.<br>
            It Is Required To Provide Sufficient And Safe Storage Space To Hold And Release Such Standby Machines. The Rates Applicable For These Standby Machines Will Be Determined Upon The Agreement In Force.
         </p>
      </div>
   </div>
</section>